Customer Experience Representative, Social

Overview

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

What you'll do

• We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence.
• Schedule & Work Environment This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.
• The team operates seven days a week from 7:00 a.m. to 10:00 p.m.
• Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs.
• Specific schedules will be determined after hire.
• At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.
• Our office experience is intentional, energizing, and designed to fully support high-performing teams.
• What you’ll do Resolve customer escalations across support channels Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers.

Requirements

• Practical experience with Go, Rust, AWS, Spark.
• Experience level: 1-4 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Denver, CO.

Skills