Customer Support Executive

Overview

Trip Factory is hiring for Customer Support Executive Responsibilities Provide exceptional customer service and support to clients via phone, email, and chat. Address customer inquiries, resolve issues, and provide accurate information regarding products and services. Maintain a high level of professionalism and customer satisfaction. Document customer interactions and resolutions accurately in th

What you'll do

• Trip Factory is hiring for Customer Support Executive Responsibilities Provide exceptional customer service and support to clients via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide accurate information regarding products and services.
• Maintain a high level of professionalism and customer satisfaction.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Continuously learn and stay updated on product knowledge and service offerings.
• Requirements Minimum 1 year of experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.

Requirements

• Practical experience with RAG, Scala.
• Experience level: 1-5 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills