CRM Executive

Overview

Job description: Key Responsibilities: Customer Relationship Management & Communication: Ensure all communications with buyers are professional, timely, and aligned with business goals. Act as the primary point of contact for high-value customers and key accounts. Address customer queries, concerns, and complaints, ensuring a high level of satisfaction. Order & Sample Management: Oversee the revie

What you'll do

• Job description: Key Responsibilities: Customer Relationship Management & Communication: Ensure all communications with buyers are professional, timely, and aligned with business goals.
• Act as the primary point of contact for high-value customers and key accounts.
• Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.
• Order & Sample Management: Oversee the review and execution of all jewellery briefs, ensuring production feasibility.
• Ensure timely sample approvals, dispatch tracking, and buyer communication.
• Collaborate with the production and PPC (Production Planning & Control) teams to ensure seamless operations.
• Inspection & Quality Control: Get Approval and oversee all inspection reports before sending them to customers.
• Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.
• Coordinate the testing of jewellery components and communicate results to buyers.
• Shipment & Post-Shipment Coordination: Ensure buyers are informed of dispatch status.

Requirements

• Practical experience with Go, LLM.
• Relevant academic or project background for a CRM Executive role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills