Customer Executive, Email/Chat Support (UK Process)

Overview

About the Role: We are looking for a dedicated Customer Experience Executive to handle front-office interactions for our UK-based customers. In this role, you will deliver high-quality service through voice and email channels, focusing on timely resolutions and creating a positive customer experience while strictly adhering to UK regulatory and data-protection standards. Key Responsibilities: Mana

What you'll do

• About the Role: We are looking for a dedicated Customer Experience Executive to handle front-office interactions for our UK-based customers.
• In this role, you will deliver high-quality service through voice and email channels, focusing on timely resolutions and creating a positive customer experience while strictly adhering to UK regulatory and data-protection standards.
• Key Responsibilities: Manage and resolve customer queries related to accounts, billing, payments, service requests, and complaints.
• Provide accurate, empathetic, and first-time resolution to customer issues.
• Handle front-office customer interactions via voice and email channels effectively.
• Navigate difficult customer conversations professionally and with high empathy.
• Maintain a high level of attention to detail and compliance with UK data-protection standards.
• Experience & Skills Required: Experience: 1-4 years in Front Office or Customer Service roles.
• Communication: Excellent spoken and written English, with email writing skills aligned to UK customer communication standards.
• Shift Readiness: Experience and willingness to work in UK shift hours (BST/GMT).

Requirements

• Practical experience with Process ownership, Troubleshooting, Communication.
• Experience level: 1-4 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills