Customer Service Representative, Non-Voice (Chat Support)

Overview

About the Company Artech is seeking customer-centric and detail-oriented Customer Service Representatives (Chat Support) to deliver exceptional customer experiences through digital communication channels. The role requires strong written communication, problem-solving abilities, and a commitment to providing timely and accurate resolutions while maintaining the highest standards of customer servic

What you'll do

• About the Company Artech is seeking customer-centric and detail-oriented Customer Service Representatives (Chat Support) to deliver exceptional customer experiences through digital communication channels.
• The role requires strong written communication, problem-solving abilities, and a commitment to providing timely and accurate resolutions while maintaining the highest standards of customer service.
• Responsibilities Handle inbound customer interactions through chat in a professional, courteous, and empathetic manner.
• Understand customer concerns, identify appropriate solutions, and ensure timely issue resolution.
• Deliver a seamless customer experience while meeting quality, productivity, and customer satisfaction (CSAT/NPS) targets.
• Accurately document customer interactions in internal systems and CRM tools.
• Adhere to established processes, compliance guidelines, and quality standards.
• Effectively manage multiple chat conversations simultaneously while maintaining accuracy and response quality.
• Escalate complex customer concerns to appropriate teams when required.
• Contribute to continuous process improvements and maintain a customer-first approach.

Requirements

• Practical experience with Go, Scala.
• Experience level: 1-2 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills