Founding Customer Support Engineer

Overview

The mission: comstruct is building the agentic workforce for European construction. Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US. To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures , along with t

What you'll do

• The mission: comstruct is building the agentic workforce for European construction.
• Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US.
• To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures , along with top European investors.
• comstruct builds AI agents for construction.
• Our platform automates the entire flow from the bill of quantities to the fully verified invoice: RFQs and supplier matching, bid comparison and negotiation, framework contracts and orders, digital delivery notes, invoice verification and sustainability reporting.
• We're looking for exceptional talent to help us bring this to an industry that still runs most of it by hand.
• About the role 🦺 As our Founding Customer Support Engineer you own what happens after go-live: you keep our customers' integrations running and their teams using comstruct every day.
• When a delivery note doesn't map to the right project, a 3-way match fails, or data stops flowing from a customer's SAP, you own the problem end to end.
• You dig into logs, APIs, and data flows to find the root cause, prepare and ship smaller pull requests yourself, and work closely with engineering on more complex fixes.
• When you're not deep in a technical problem, you're on calls with customers, making sure the teams that went live keep using comstruct in their daily work.

Requirements

• Practical experience with Go-To-Market.
• Experience level: 1-2 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Munich.

Skills