Chat Process Executive

Overview

Responsibilities Engage with customers via chat to resolve inquiries and provide support. Maintain a high level of customer satisfaction. Handle multiple chats simultaneously while maintaining response quality. Collaborate with team members and other departments to ensure efficient problem resolution. Adhere to company policies and procedures. Requirements Any degree, with 0-5 years of experience.

What you'll do

• Responsibilities Engage with customers via chat to resolve inquiries and provide support.
• Maintain a high level of customer satisfaction.
• Handle multiple chats simultaneously while maintaining response quality.
• Collaborate with team members and other departments to ensure efficient problem resolution.
• Adhere to company policies and procedures.
• Requirements Any degree, with 0-5 years of experience.
• Excellent written communication skills in English.
• Ability to work night shifts and rotational shifts.
• Adaptability and a proactive approach to problem-solving.

Requirements

• Practical experience with Problem solving, Collaboration, Communication.
• Experience level: 0-5 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills