L2 Technical Support Executive

Overview

Responsibilities: Cloud Access Control Engineering: Program and provision multi-door controllers, power supplies, relay modules, and reader interface boards. Execute advanced access control logic: time zone rules, anti-passback, threat level management, auxiliary I/O triggering, and hardware-level troubleshooting. Intrusion Logic & Hub Commissioning: Configure security hubs, smart control panels,

What you'll do

• Responsibilities: Cloud Access Control Engineering: Program and provision multi-door controllers, power supplies, relay modules, and reader interface boards.
• Execute advanced access control logic: time zone rules, anti-passback, threat level management, auxiliary I/O triggering, and hardware-level troubleshooting.
• Intrusion Logic & Hub Commissioning: Configure security hubs, smart control panels, wireless expansion modules, and peripheral sensor arrays.
• Program system partitions, zone attributes, entry/exit delay logic, and event signal transmission protocols.
• VMS & Network Video Engineering: Integrate multi-vendor IP cameras into enterprise Video Management Systems (VMS).
• Configure network streams (ONVIF compliance, RTSP URL generation, sub-streams, codec optimization: H.264/H.265, bitrates, and GOP structures) to balance image quality with bandwidth and storage limits.
• Architectural Blueprint Analysis & Logical Mapping: Analyze architectural blueprints, floor plans, and riser diagrams to establish accurate device positioning and structured spatial naming conventions across platforms.
• Ensure logical system topology strictly aligns with physical site geometry for seamless operator monitoring and audit logging.
• Field Engineering Support & Advanced Troubleshooting: Act as the L2 remote support lead for field installation technicians during active site deployments.
• Perform advanced network diagnostics (IP allocation, subnet routing, port forwarding, Wi-Fi signal strength analysis) and end-to-end device validation prior to system sign-off.

Requirements

• Practical experience with Go, RAG.
• Relevant academic or project background for a L2 Technical Support Executive role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills